Completion Guarantee
With the completion guarantee, you order with peace of mind: until your order is received and conforming, the maker is not paid.
You order
You pay online, your payment is secured.
In escrow
The money is held safely, not yet released.
You confirm
Order fine: enjoy. Issue: you open a dispute.
Release
The maker is paid after your good receipt.
The Principle
As long as you have not received a compliant order, the maker is not paid: your payment remains in escrow.
What is covered
An order not received, strongly non-conforming to the listing or chat, or damaged on delivery. Our mediation reviews evidence from both sides to decide fairly.
In Case of Problem
Open a dispute: our team arbitrates and triggers, if necessary, a full or partial refund.
Your legal rights remain intact
The completion guarantee adds to your consumer rights (legal guarantee of conformity, hidden defects) and to the option of using a consumer mediator.
Frequently asked questions
How long do I have to report a problem?
As soon as possible after delivery, ideally the same day, with photos.
Who decides in a dispute?
The allogato mediation team, impartially, based on the evidence provided by the customer and the maker.
Can the refund be partial?
Yes. Depending on the situation, mediation may decide on a full or partial refund.