Help & disputes
A question, a doubt, a hitch? Find the essentials here to manage your orders with confidence, and reach us in one click.
Track
Everything is in "My orders": real-time status.
Chat
Talk to the maker through the built-in messaging.
Resolve
A problem? Open a dispute, we handle the rest.
Order tracking
Find the status of your orders in 'My orders' and communicate with the maker via messaging.
Open a dispute
In case of a problem upon receipt, open a dispute from your order. Our mediation team intervenes and the payment remains in escrow until resolution.
Change or cancel
As long as the maker has not confirmed, cancelling is usually possible. After confirmation, contact the maker via messaging: as cakes are personalised, any change depends on their agreement and progress.
Contact us
Our team replies Monday to Saturday. Write to us from the contact page or at aide@allogato.fr.
Frequently asked questions
Where do I see my order status?
In "My orders", with the status updated at each step, from confirmation to handover.
How do I reach the maker?
Through the messaging built into your order: your conversation stays in one safe place.
I did not receive my order, what should I do?
Open a dispute from the order. The payment stays in escrow and our mediation steps in.